To offer you a pleased shopping experience shall be always the commitment of imtosbike. For every product, imtosbike offers warranty for replacement and refund, covering defects both in material and manufacturing technique from the date when the product is delivered on your hands. Every product from imtosbike has its own warranty period posted in the column of "Basic" on each product page. Please make sure the warranty does not expire before submitting your claim.
Processing a Free Replacement.
Should your purchase is found to be defective in manufacturing technique, within the warranty period (starting on shipping date) and after prudent inspection on the defects, you are entitled to ask for replacement of the defective product with a good one of the same specifications or in the equivalent value in accordance with the purchased price. However, if the model you purchased is not available or no longer listed on the website when the claim is submitted, a product in other model with the equivalent value would be provided.
This warranty shall be null and void if the product you purchased was:
- Damaged by accidental events, abuse, negligence or other causes irrelevant to the latent defects of the products
- Not used in compliance with the Usage Specifications;
- Assembled or maintained improperly by an unauthorized technician.
You could make a claim for replacement by sending us an email via: peter@imtosbike.com
When sending the email, the following information shall be attached:
A. The order number of the defective product;
B. The item number of the defective product and its specifications such as weave, finish, spoke holes;
C. Photos or videos clearly showing defect parts and the serial number of the product. P.S. the serial number usually locates in rim bed/channel.
D. Description of how long and often you have used the product, how you found the defect. More details would be highly appreciated.
Your claim would be processed within 48 hours. After the claim is submitted, we will let you know if the defective product needs to be returned to us or not, and the freight for returning shall be on imtosbike account if it is the case.
Freight for new replaced product shall be borne by imtosbike if the claim is submitted not later than 15 days after the receipt of the product. Otherwise, the freight shall be on the account of the buyer.